Recent Posts

Wet Business

6/1/2021 (Permalink)

Equipment Professional placed air movers and dehumidifiers are the only way to properly dry out a wet structure.

A leaking pipe over a holiday weekend can prove to be a disaster for a business.  Unlike a residential space, businesses don't usually have someone around 24/7 to notice when damaging has occurred.  

When the providers came in the morning after the holiday, they were surprised by the amount of standing water and damage that had occurred.  SERVPRO of Victor/Canandaigua responded immediately to clean up the aftermath! The picture shows a fraction of the drying equipment used to dry out the sopping wet structure.

The office didn't skip a beat, and every achy tooth on the schedule was handled without interruption! 

The A-Team

4/30/2021 (Permalink)

Deciding on what company to use for a home project is hard.  Add to the mix the stress of a disaster inside your home - that decision becomes all the more important!

Using a trusted service provider in your community is key to a stress free outcome.  That puts SERVPRO of Victor/Canandaigua at the top of your list.  All of our employees are respectful, uniformed, BACKGROUND CHECKED, and professionally trained to provide top tier service when it matters the most.

No matter what room of the home is affected, or what needs to be done, you can trust that the technicians in green are going to take care of everything in the most trustworthy way.  Do yourself a favor the next time you see water where it shouldn't be - call in the A-Team!    

Would You Rather

4/30/2021 (Permalink)

Would you rather have:  A fire in the attic or water in the basement?

Answer: A fire in the attic means that the fire department is involved.  They are good at putting out fires using WATER.  That means if there is a fire in the attic, there is water in a lot of other places in your home.  Water in the basement is generally a normal occurrence, and can be taken care of quickly.

When To Shut Off the Water at a Commercial Building

12/12/2020 (Permalink)

Commercial building owners and managers may need to shut off the main water supply for several reasons. Bursting pipes and plumbing work in or around a structure may necessitate turning off the flow of water through the pipes of a structure for a temporary period of time. Find out more about three scenarios in which it could be necessary to turn off a building’s water.

1. When A Supply Line Breaks
Shutting off the water supply is the most effective way to limit damage until a broken line can be fixed. While the water that remains in a pipe at the time of shutoff will still leak, the flow will be slower and soon come to a stop. Collecting leaking water in containers may enable a business or commercial property owner to reduce the amount of cleanup and restoration necessary.

2. During Plumbing Maintenance or Repairs
A plumber can fix broken pipe and inspect plumbing before turning the water in a structure back on. If a pipe has not necessitated emergency maintenance, a licensed plumbing professional can identify whether it is necessary to shut off the water.

3. When Municipal Water Service Is Scheduled
Municipal service in response to bursting pipes or other major water damage may also require turning off the main valve. This valve is typically located between where water pipes enter a structure and the water meter. A special T-wrench may be necessary to shut off an outdoor water main shutoff valve, which could make it necessary to contact the water company.
Bursting pipes or other plumbing problems may require temporarily shutting off the water supply to a building in Canandaigua NY. In the event of water damage, it may also be necessary to access an outdoor shutoff for a commercial structure. Structures supplied by private wells should be shut off at the pump.

When You Need the Best, Call SERVPRO

12/11/2020 (Permalink)

When a fire happens in your home or office, you don’t call your neighbor with a bucket of water, you call the fire department. Why? Because they’re the best. 

Much like when fire, smoke or water damage happens, you don’t call just anybody, you call SERVPRO of Victor/Canandaigua. Why? Because we’re the best. 

We pride ourselves in our trained and certified technicians that respond to disasters no matter the day or hour. Where the industry standard is set, our technicians continuously and consistently exceed them. Whether that’s responding to after hour disaster calls within 20 minutes, where the industry standard is an hour. Or responding to the scene between one to two hours, where the industry standard is four hours. Or coming up with a plan of action in 4 hours, where the industry standard is eight hours. SERVPRO of Victor/Canandaigua is a step above the rest. Why? Because we know our customers aren’t just customers, they are people who’ve suffered a loss and their disaster now becomes our disaster.

Hopefully, you never have to learn first-hand about our disaster restoration services, but if you do, you’ll be glad you chose SERVPRO of Victor/Canandaigua!

Is Water Damage in Your Business an Emergency?

12/10/2020 (Permalink)

Hallway in Commercial building with drying equipment Water loss in Canandaigua NY

Having a water damage in your business is a very stressful situation. Many things can go through your mind, but how do you know if it is an emergency? 

When it's your property under water, it is an emergency!  The longer that water sits, the more possibility there is that secondary damage will occur. Water can seep into wall crevices and down through the floors below. If it is not cleaned up and dried out properly, then the potential for mold growth is high. 

If you walk in and see water pouring into your business, step 1 is to find the main water shutoff, and to shut off the water.

Also be very aware of these other things that may be affected and could be a potential hazard, such as the Electricity supply, Gas supply, Water damaged electrical appliances, Contaminated water (gasoline, chemicals, etc.) or Structural damage.

So if you don't call 911, who do you call?

  • SERVPRO of Victor/Canandaigua
  • Insurance Agent
  • Insurance Company 

We work hand in hand with your Insurance Company to act fast, so we can get your home or business back to normal. We are available 24 hours a day, 7 days a week. When it comes to water damage, don't take chances.

Call SERVPRO of Victor/Canandaigua and get the damage taken care of the right way, the first time. (585) 393-0310

Cleaning Up After a Fire Loss

12/9/2020 (Permalink)

Kitchen with Fire Damage Fire Loss in Canandaigua, NY

When our first responders put out a fire, a substantial amount of water is used to quench the flames. All of that water ends up seeping into the home and in addition to the damage already caused by the fire, water damage also begins to take place. While some home fires are contained to a small area of the home, the water used to put out the fire ends up spreading throughout the rest of the structure. Unaddressed water damage can lead to mold growth, added structural instability caused by wood rot, and a chain of problems following that would otherwise be considered unrelated.

As the crews of SERVPRO of Victor/Canandaigua begin the restoration process on your home, the first thing we want to address is the water damage. By doing this, we make sure that the water damage doesn’t further compromise the structure.

We understand the stress that is caused by a house fire. And we are trained on how to handle them. SERVPRO of Victor/Canandaigua is here to help you restore your property after such a loss.  Call us today (585) 393-0310

Trauma Cleanup Specialists

12/8/2020 (Permalink)

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. Here are a few reasons why it is crucial to address the cleanup of the situation as soon as possible.

Pathogens can spread fast – After an event that involves significant blood or bodily fluid loss, the risk of blood borne infectious pathogens is very high. Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further.

Replacement of fabrics and affected surfaces –Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Emotional Recovery- Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. It is also far easier for a professional team who is emotionally detached from the event to complete the cleaning process.

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. SERVPRO of Victor/Canandaigua is always here to help, 24/7. (585) 393-0310

What to do After a House Fire

12/7/2020 (Permalink)

After a house fire, knowing what to do after doesn’t come instinctively to most people. Of course fire and smoke damage restoration comes to mind, but there are things that need to be done before. Moving on after a house fire may seem impossible, but it doesn’t need to be. Understanding where to begin and the resources available to help you is crucial to putting your life back together. 

What To Do After a House Fire

Contact a family member or a close friend to inform them of what happened. They may be able to help you find a place to stay as well. Staying in your home anytime before a home restoration, after the fire is not safe. You can also reach out to the local disaster relief agency’s, like the Red Cross or Salvation Army.

Call your Insurance agent. Begin your claim as soon as possible so that your immediate needs can be met. Your agent should also help to secure your property in addition to recommending a home restoration after the fire company, like SERVPRO of Victor/Canandaigua. The “Loss of Use” fund from your insurance policy can be used towards your daily living expenses and basic necessities. Keep all your receipts and a detailed record of all your purchases.

If and when you do plan on going back into the home for any reason, be sure to confirm the go ahead from the fire department officials. When given the green light to enter, another thing to do after a house fire is to take pictures and even videos of the damages. You’ll want these to support your claim. You had a house fire, what to do next involves taking inventory of everything affected after the house fire

Home Restoration After the Fire

Home restoration after the fire is your top priority. Reaching out to your trusted fire and restoration company, like SERVPRO of Victor/Canandaigua to help mitigate early on leading to any reconstruction that may need to be done.

Fire Alarms in your Home

12/6/2020 (Permalink)

Smoke alarms are a key part of a home fire escape plan. When there is a fire, smoke spreads fast. Working smoke alarms give you early warning so you can get outside quickly.


• Install smoke alarms in every bedroom. They should also be outside each sleeping area and on every level of the home. Install alarms in the basement.

• Large homes may need extra smoke alarms.

• It is best to use interconnected smoke alarms. When one smoke alarm sounds, they all sound.

• Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working.

• Current alarms on the market employ different types of technology including multi-sensing, which could include smoke and carbon monoxide combined.

• Today’s smoke alarms will be more technologically advanced to respond to a multitude of fire conditions, yet mitigate false alarms.

• A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet (3 meters) from the stove.

• People who are hard-of-hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.

• Replace all smoke alarms when they are 10 years old.


  • A closed-door may slow the spread of smoke, heat, and fire.
  • Smoke alarms should be installed inside every sleeping room, outside each separate sleeping area, and on every level. Smoke alarms should be connected so when one sounds, they all sound. Most homes do not have this level of protection.
  • Roughly 3 out of 5 fire deaths happen in homes with no smoke alarms or no working smoke alarms.

Click here National Fire Protection Organization for more about fire safety education and tips.