Recent Posts

The IICRC Standard

7/17/2019 (Permalink)

Here at SERVPRO of Victor/Canandaigua, all of our crew chiefs are certified Water Damage Restoration Technicians. Management staff are certified in Applied Structural Drying. We are a certified IICRC firm also. There is a standard for the industry and we follow it closely. We strive to be experts on the standard and SERVPRO stands out from our competition because of the amount of effort we put into training and development in field expertise. 

What exactly is the IICRC? 

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. It's main purpose is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

When using SERVPRO of Victor/Canandaigua you can rest assured that we hold ourselves accountable to the IICRC standards. For more information on the IICRC visit the link below!

Choose SERVPRO of Victor/Canandaigua

7/17/2019 (Permalink)

Have you ever had a bad or unpleasant experience with a company? We can assure you that will not be the case with SERVPRO of Victor/Canandaigua. In times of disaster and crisis, it is crucially important to choose a company who will not only get the job done, but look after the client as well. 

The SERVPRO team is always ready to make any disaster "Like it never even happened." With specialized training, our technicians are well prepared to handle water damage, fire damage, mold remediation, bio-hazard cleanup and much more. Along with the expertise, here at SERVPRO of Victor/Canandaigua you can expect professionalism along with kindness and courtesy. 

SERVPRO of Victor/Canandaigua is not only an IICRC certified firm but each of our crew chiefs are certified and ready to go 24 hours a day and 7 days a week. Call us here at (585) 393-0310

Homeowner Electrical Safety: Fire Prevention

7/15/2019 (Permalink)

According to data from the NFPA, fire departments responded to an average of 45,000 home fires caused by electrical failure or malfunction every year between 2010-2014. In fact, home electrical fires are the most common fire in a home accounting for nearly 60% of all fires.

While you can’t prevent all electrical fires from occurring, there are a lot of things you can do to reduce the risk of an electrical fire from happening at your Victor home. Below the NFPA will cover some electrical safety tips you can follow that may help prevent an electrical fire from happening to you.

Protect Children from Exposed Outlets

If you have young children in your home, it’s important that you use child-proof outlet covers on unused receptacles. You can find outlet covers and tamper resistant outlets at your local hardware store. If you replace your standard outlets with tamper resistant outlets, be sure to hire a professional electrician to install them. Another tip to keep young kids away from outlets is to block access to the outlets using furniture like a couch or table or shelving.

Don’t Overload Outlets

Do you have an outlet that is powering a couple power strips and a dozen electronics? This can be dangerous. Don’t overload your outlets with too many powered electronics or appliances. Try to move some to another outlet. If you aren’t using an electrical appliance, like a blender or toaster, unplug it when you don’t need it. Overloading an outlet can trip the circuit or worse, it can lead to a fire.

Turn Off Appliances Before Turning Circuit Back On

If you do experience a tripped circuit from overloading an outlet or a power surge, be sure to turn off any appliances that the circuit is powering. Also, unplug anything that is powered by the circuit. Once you have flipped the circuit back on, you can then turn on the appliances or the electronics that the circuit is powering.

Check Cords and Plugs

Over time cords can kink, tear and fray. A small fray in a cord can cause sparks which can lead to a fire pretty quickly. Make it a habit of always taking a look at any cords or power outlets that you are near. Not only make sure that the cords are in good condition but that the plugs are plugged into the outlets all the way. A loose plug on an outlet can also cause sparks or a short which can cause an electrical fire.

Light Bulb Safety

Light bulbs are the most commonly used electrical item in a home. With light bulbs located in every room of your home, it’s important to follow a few tips to ensure they don’t become a fire hazard. Always use the recommended wattage of bulb for each fixture. Using a higher wattage bulb can cause the fixture to overheat. Be careful with light bulbs near curtains or other fabric. The fabric can be blown on top of the bulb which can quickly lead to a fire.

If You Should Suffer a Fire, Contact the Professionals

Following the above tips should help reduce the risk of a house fire, but it can’t eliminate the risk. If you should suffer from a house fire, call the fire professionals at SERVPRO of Victor/Canandaigua. They have the knowledge, expertise, and equipment to handle any size disaster.

Just call and we will be ready. We offer emergency fire board up services and free estimates on all services!

Ricks of Not Cleaning your Dryer Vents

7/15/2019 (Permalink)

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these fires happening in your or your insured’s home or business, make sure you maintain and clean out your dryer vent.  Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest or other potential obstacles. For more information on cleaning dryer vents contact your local SERVPRO. Your local SERVPRO Team is available 24 hours a day, do not hesitate to call, day or night you are guaranteed to reach our office – (585) 393-0310

What can you expect when choosing SERVPRO?

7/15/2019 (Permalink)

Choosing the right vendor for your fire or water damage is important. Here is what you can expect when calling SERVPRO of Victor/Canandaigua.

  • Uniformed Employees with photo ID Badges
  • Marked SERVPRO Vehicles
  • Drug Tested and Background Checked Team Members
  • Advanced Training and Certifications
  • On-site arrival within 4 hours (This does not apply to catastrophe situations)

Once they get here, what’s next?

Once our employees arrive on-site the customer will meet with a SERVPRO Supervisor who will explain the mitigation services. Our Supervisor will explain the necessary documents in order for our team to proceed with services.

Here are some of the basic forms that we review with our customers

Authorization To Perform Services & Direction Of Payment Form

This form is the customers consent for SERVPRO to perform restoration services in their home or business. It also addresses how services will be paid for and their deductible amount to be collected as directed by their insurance company.

Customer Information Form

This form is an informational document that addresses many aspects of the customer home such as what the customer should expect during the process and how we will proceed. It also discusses what items are restorable, pre-existing conditions, personal items in the home and understanding our role versus the insurance companies.

Customer Equipment Responsibility Form

This is a document in which the customer can identify and confirm what equipment is left in their home as well as the responsibility they assume with SERVPRO equipment. It also explains who to contact if there are any issues with the equipment.

Certificate of Satisfaction: Job Completion Form

This form is used during the final walk through of services with the customer. It is also used to insure we completed mitigation services to customer’s satisfaction. This document is also needed to provide to the insurance company for final billing for services completed.

Mold Restoration

7/15/2019 (Permalink)

Many types of mold exist.  And some mold is good- such as mold used in making blue cheese mold and mold used in the production of Penicillin. Not all kinds of molds cause health problems in all people. Molds produce allergens, but not all people will have the sensitivity to react to the molds. However, those allergens can trigger allergic reactions or asthma attacks in people who are allergic to mold.

For mold to grow it takes moisture and oxygen. Mold can grow on any organic substance such as wood, paper, carpet, and foods.

It is impossible to eliminate all molds and mold spores in an indoor environment; however, mold growth can be controlled simply by controlling the moisture indoors.

If mold spores land on a damp spot indoors, they may begin growing and digesting whatever they are growing on in order to survive. Over time mold can gradually destroy the things they grow on if the mold is not remediated.

Today builders are making buildings that are tightly sealed, and can lack adequate ventilation which can potentially lead to moisture buildup. Since mold requires water to grow, it is important to prevent moisture problems in buildings. Building materials, such as drywall, may not allow moisture to escape easily. Moisture problems can be a result of roof leaks, landscaping and lack of timely maintenance of moisture problems.

It is important to address any water issues whether sudden or on-going in order to eliminate or at least minimize the need for mold remediation services. SERVPRO of Victor/Canandaigua can provide free estimates for mold damaged commercial properties. Our Team has the experience, knowledge, and NYS Mold Licensing to get your affected business back in working order.

Storm Safety Tips

7/15/2019 (Permalink)

No one likes a rainy day, SERVPRO included. But they do happen, and when a storm strikes both you and your home are at risk. Sudden downpour, power outages, and downed wires are just the tip of the iceberg when it comes to an emergency. The key is to focus on what you can control in times of chaos.

Taking it back to an elementary level (literally) we here at SERVPRO of Victor/Canandaigua recommend sharing these safety tips with your family, and even reviewing them for yourself!

Follow these 10 Rules from Alliant Energy Kids to stay in control and stay safe:

  1. Have a storm safety Kit Handy
  2. Stay Inside During thunderstorms and Blizzards
  3. Use flashlights instead of candles
  4. Don’t open the refrigerator or freezer unless you absolutely need to
  5. If your power goes out, have an adult notify the power company right away
  6. Don’t try to use a gas appliance to keep warm
  7. Ask an adult to unplug as many as many appliances as possible
  8. Don’t play near generators or heaters
  9. Stay away from damaged or downed lines
  10. Remind adults to watch out for power lines when they’re cleaning up outside

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7/15/2019 (Permalink)

SERVPRO of Victor/Canandaigua specializes in water damage restoration. We use the latest technology and tools to help make water damage “Like it never even happened.” SERVPRO is proud to utilize a newly developed tool– SERVPRO DryBook™. The SERVPRO DryBook™ is a proprietary tool allowing our Team to capture and track the steps of a restoration project according to industry best practices and standards. This ensures your restoration is done properly and efficiently It also improves results and restores your property at a faster rate, getting you back in your home sooner. Insurance carriers want to have access to this documentation at the end of the claim. SERVPRO DryBook insures the property is in fact dry and it validates the work SERVPRO provided and the equipment that was used. SERVPRO DryBook is one more reason so consider SERVPRO of Victor/Canandaigua over the competition.

What to do Immediately After a House Fire

4/29/2019 (Permalink)

  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe, until it has been cleared to enter.
  2. Know who to call.
    1. Contact family members and let them know you are safe, and unharmed.
    2. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses (keep all of your receipts!) The insurance company may assist in securing a company to help with clean up options.
    3. You may request SERVPRO at this time for contents cleaning, restoration etc. Contact SERVPRO.
    4. Another call may be to your landlord if applicable, and to your local American Red Cross. SERVPRO is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO is available to assist with securing property/ Board Ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO to do water/ fire cleanups. Water can lead to mold damage if not dried properly. SERVPRO is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss, and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

For more information on contents and structural drying, extinguisher residue and soot removal call SERVPRO at (585) 393-0310

When you have a water damage, let the experts handle it!

4/29/2019 (Permalink)

At one time or another, as a homeowner or renter, we have all had a disaster.  Sometimes it’s an easy clean-up and sometimes we know that we are in over our heads.  Many times though, homeowners have a water damage and with a little elbow grease, a shop vac and some towels they try to mitigate the damage themselves.  Unfortunately, some time later they end up calling the experts for more costly repairs due to damaged materials from improperly drying their home and even mold.  Here are some facts about water damage.

  • It is 1,200 times easier to remove water than to evaporate it? That’s why proper extraction of standing water is key to the dry out of a structure.  Many times shop vacs are unable to do a sufficient job quick enough.
  • Drywall exposed to water can wick up the wall at a rate of one inch per hour for the first 24 hours. If left for a few days while you are out of town it can wick all of the way up the wall to the seam at 4 ft.
  • The insulation in your walls will wick water from the drywall as well. Without proper weep holes drilled to allow air flow you walls may seem dry, but you have insulation still festering with moisture and eventually mold.  Insulation also loses its R-Value (its ability to insulate properly) when it is wet.
  • Improperly dried drywall becomes brittle and weak causing it to break apart very easily. Interestingly it seem that drywall that is dried properly can actually become stronger which was discovered by water restoration companies that used what they call “flood rooms” for training.  Each week the rooms are flooded and used for training proper dry out techniques.  They found after about five “floods” the drywall had to be replaced because it would no longer allow water to wick up the walls.
  • Mold will start growing immediately after spores are attached to an item and it has food and moisture. It can easily grow within 24 to 48 hours and will colonize in 1-12 days. 
  • Mold releases its spores when it is disturbed, so without proper removal you can spread it throughout your home trying to get rid of it.

These are just a few reasons you should entrust your water damage to the experts at SERVPRO of Victor/Canandaigua and save yourself the time, money and sanity of having to restore your home more than once despite just one single water damage.