What our Customers say...

Testimonials

Great job, Great staff - so willing to please!

Both days of service the crew was hard working, careful, and considerate. Would definitely recommend them and your company.

Your company provided top notch professionalism and excellent customer service. I was treated with respect and compassion as I was dealing with a situation I had not dealt with before.

Your crew member Jon was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week. He was also the last person on site that week to do the final check and cleaning.

Where do I begin, to all of you that came to our house, Bryan, Eli and the whole work crew. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!

Jon and his team are the best in the business!  Thank you!

Unbelievable job! Incredible from start to finish. Love it, the attic never looked this good in 100 years! Love you Carol!

Did a great job.  Very friendly people and courteous!

I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S. - Victor, NY

Mike,

     I just wanted to pass along a well deserved " NICE JOB " to you and your crew.  I know it was a daunting task, but your folks went about their business and completed it with being professional and courteous.  Thanks again for your help with this project.  Please pass along to them what a positive impact that they were!!

Regards, 

Edward B.

The staff was professional, efficient, helpful and very pleasant at all times. We would recommend your service without any hesitation. Thank You!

Excellent service.  Quick response, expertise reliable - did what they said they would do - good follow through!

Very helpful and informative.  SERVPRO reps were very courteous and professional in all aspects of the job from start to finish. Very pleased with all SERVPRO employees involved.

I just want to thank the guys for the wonderful assistance that I received during my time of need. Everyone has been just amazing, showing up on time, doing a great job, and being so courteous. Thank you again!

I would like to especially note that Jon Blasetti went well and beyond excellent customer service. He was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week.  He was also the last person on site that week to do the final check and clean my basement floor.  Talk about seeing a job through!

I had an issue on a weekend with my electrical outlet and circuits causing a small fire and he was awesome.  He called an electrician who was at my house in less than an hour.  Jon called when he said he would, he showed up when he said he would and was the calming force in my little chaotic week.  I couldn't thank him enough for his wisdom. You are very fortunate to have an amazing employee who so respectfully represents your company.  Thank you so very much!

Thank you for all your assistance and support in eliminating the smoke in our kitchen caused by an electrical fire in our stove last week.  All is well and the service was terrific! 

Thank you so very much for a job well executed re: the mold and water remediation of my basement. I also want to say that the post construction clean-up and attitude of your staff was excellent.  It was a pleasure to have your company take care of my project. I am very impressed with the amount of time, research, and attention you gave to me. I felt very secure and would recommend your your firm as a primary resource without reservation. 

I would just like to extend my sincere thanks for the very professional manner in which you and your organization operated during our recent contacts in regard to the settling of an extremely difficult claim.

SERVPRO will be highly recommended to associates, clients and friends who might need your services.

I truly cant say how much we appreciated SERVPRO's accountability and reliability . We are very pleased with the service the crew provided us with ! Thank you once again!  

I wanted to write to thank you for being understanding and rectifying the situation. It means more than you can know. Thank you so much for your service!

I wanted to take the time to write you and let you know of the experience I had with SERVPRO after I had a flood in my basement.  From the first contact on the phone, to the crews in my home, it was top notch professionalism and excellent customer service! Thank you so much!

Just wanted to add an extra thank you to the team that took care of us in our time of need. Kind & professional, compassionate and quick! 

We really appreciate SERVPRO 's service and the polite & helpful staff during a very stressful time at our house. Thank You!

Incredibly personable and worked from the moment they arrived.  VERY VERY pleased with their overall service.

Dear SERVPRO Team,

Thank you! Great Job!!

I want to take the time to thank you for the excellent job you and your company did to help me through a most difficult time in my life. 

Both days of service the crews were hard working, courteous, and considerate. Would definitely recommend them and your company.

I am sorry this is so late in coming.  Every time I look at my beautifully cleaned carpets, I am reminded of the great job your team did! They were neatly dressed, very pleasant, and professional. We really enjoyed doing business with your company!

It was actually a very nice experience. The cleaning was so professionally done.  Everyone was very gracious. A pleasure to have in my home! 

Excellent Professionalism! Keep up the great work! Everyone was so friendly, professional, and timely. Great job!

Very professional. Great customer service!!

John & Brian were very courteous and helpful. They showed GREAT care with our home as it was limited area of damage. They were careful with doors and furniture and very neat. It was late on a Friday when they arrived but they did not rush the work. You are very lucky to have these two men on your team. Invest in them!